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Perfectionism pays off when customers are thrilled
I just want to say how impressed we are with the progress of our pool...

Hey Paul,
I just want to say how impressed we are with the progress of our pool. Every step has been executed with a seamless precision. Bang, bang… one after the other. A well oiled machine. Everyone we have dealt with has been great. Jane in the office making sure we were aware of exactly what we were getting and what to expect. Steve and Mike and their team onsite all work really well together. Never an idle hand.

The entire crew and their timing are a testament to your years of experience and their attention to detail is fantastic. All of our requests and enquiries have been with a smile and resolve in short order. Well done!!

Let’s hope the weather holds next week….

We look forward to taking our first swim!

Kindest regards,

I wouldn't go anywhere else for my pool

Hi Paul,
I wanted to tell you and your customers about your AWESOME service. We have enjoyed our pool and when we needed service this year Michelle in the service department was very sympathetic to the trouble we were having and it was evident she understood the projects that Jameson services. She also made sure Scot got our message and we didn’t get lost in the shuffle. Scot came the same day (I know that can’t always happen) and efficiently solved our problem. H didn’t try to sell us an expensive new product buy repaired our pump on the spot! He took time to answer questions and explain the features of our pump. It was also good to know that Scot can service our salt system should we have any issues (which by the way, salt is the best!!!). I hope you point this out and let your customers see that you stand by your product and your service department are A1.

This is aside from the fall closing of our pool. It is nice to see the familiar faces show up, who are knowledgeable, fast, efficient, and friendly staff.

I wouldn’t go anywhere else for my pool!!

Joan and Alistair

Paul, you & your team of people are a real pleasure to work with...

Dear Paul,
Just wanted to put down a few words of appreciation for all your hard work. You & your team of people are a real pleasure to work with. They are professional personable and so efficient! Everyone from your construction crews, to your pool opening maintenance girls to your great in-office staff. It is such a please to work with a company as customer-service oriented as yourselves.

Thanks for everything,


The reason we purchased from Jameson was service and price...

Dear Jameson Pools,
My wife and I purchased a patio set from your store in mid-April. We were specific in what we wanted and therefore, had searched many patio furniture stores prior to visiting Jameson Pool and Spa. We did purchase a table and four chairs from your store and received delivery on time. The reason we purchased from Jameson was service and price.

I wanted to send you this email to thank the staff at Jameson Pool and Spa for the friendly, professional service that we received. We dealt with at least three members of the staff and each was courteous and knowledgeable. Our experience was enjoyable and we would recommend your store to our friends. Too often lately, my wife and I have received substandard service and we felt good work should not go unnoticed.

Thanks again,


You're simply the best!

To everyone at Jameson Pools,

You’re simply the best! Now that our pool is finished I wanted to thank you for your contribution to the finished product.

Paul: for the nice manor in which you deal with people.

Jane: for fielding my numerous phone calls and being a wealth of knowledge

Graham – for making me laugh during each of our phone calls… and for your patience

John & Graham: for showing me how everything works and

Sonia – for being a “gem”

Thanks so much for the star treatment I received.

Best regards,


Thank you so much for getting our pool working while we were on vacation...

Paul / Jameson Pools,
Thank you so much for getting our pool working while we were on vacation! It’s awesome.



We found everyone to be so professional and very accommodating...

Dear Paul,
We wish to thank you and all your staff involved in the installation of our new pool. We found everyone to be so professional and very accommodating to us.

It certainly was a pleasure working with everyone and we look forward to our continued relationship.

Sincerely yours,

Scott & Diana

Your design was superb, the hand holding "worry free", plus...

Well after coming home from a week long business trip I was “over the top” pleased with jumping in my new Jameson Pool.

From the beginning, you put us at ease and ever since your team has exceeded expectations.

Your design was superb, the hand holding “worry free”, plus the professional approach of Jane & Michelle is “A1” ensuring a beat is never missed.

The construction team delivered on all promises, explaining the process and creating a safe and “mess” free environment for my family.

The co-ordination of the project left my neighbours impressed with the Jameson standard so much that I am proud to see two new Jameson pool signs on my street.

Many thanks to you, your team and to exceeding our expectations.

I look forward to finishing the landscaping shortly so you can put this reference letter next to our pool photo.

Mark & Amanda

...our thanks to everyone who helped get our pool in this summer...

Please pass on our thanks to everyone who helped get our pool in this summer in very wet, sloppy conditions. Thanks for ensuring we were swimming by the Labour Day long weekend. It was a great way to end the summer before everyone went back to school.

Our best to everyone this Christmas season and all the best in 2009.

Coffee’s on us!!!

The experience was positive from the start...

Dear Paul,
On behalf of our family I am writing to thank you and your staff for the installation of our pool.

The experience was positive from the start. Your staff members are extremely helpful and your crew is timely, polite and knowledgeable.

We felt we were in good hands and we were!

Now that the summer has finally arrived we are enjoying our pool immensely. Our neighbors were impressed with the quality of the work (and oversaw most of it!) and are considering an in-ground pool themselves.

Thank you again and have a wonderful summer.

With best regards,


EVERY worker was top notch

Hi Paul,
I wanted to drop a quick line to let you know how pleased we are with our nearly completed pool. With the exception of a few glitches (ie. Branches, pool lights not working) we are thrilled with the entire pool building process and particularly with the team who installed it.

EVERY worker was top notch. We saw a lot of different faces, and each one was friendlier than the next. They answered our never ending questions quite happily for us, and never made us ‘new pool owners’ feel uncomfortable about asking questions regardless of the fact that I’m sure they’ve answered them all countless times before.

From dealing with Mary-Lou and Jane in the office, to the entire team – it has been an enjoyable and stress-free experience. Never once did we question our decision of choosing Jameson.

In particular, we wanted to highlight our dealings with Graham. Graham has been exceptional. I’m sure my patience level would have waned long ago if I had to deal with our countless phone calls, questions and updates. Early on in the process, he told us to call whenever we wanted an update or had a question or concern – and believe me, we took him up on the offer! He always returned our phone calls, if we did not manage to catch him direct and never (appeared) irritated with our constant questions. We talked to him early in the morning and often late into the evening – and his demeanor was always pleasant and professional. He is truly passionate about his work and was a pleasure to deal with. We certainly did not want him to go unrecognized by us.

As this project winds down, we felt we should let you know that you will have a solid reference in us. Now if only the weather would cooperate, we can truly enjoy our new pool!

Kind regards,

Ramona & Chris

Thank you. It has been a pleasure dealing with you and your people.

Thank you. It has been a pleasure dealing with you and your people. Your men are very hard working & pleasant too.

I look forward to seeing you in the spring to open the pool and do the finishing touches such as the chlorinator, a pool light, jumping rock and not to forget – pool school.

Have a nice winter.


We were most impressed with the preparation and installation care taken by

Dear Paul,
This is just a note of thanks for the fabulous service and excellent care taken by Mary Lou, Vuli, Chico, John and Graham and everyone else who recently installed our pool liner.

As usual, Mary Lou was able to give great suggestions and extremely fast delivery, always with a smile in her voice.

We were most impressed with the preparation and installation care taken by Vuli and Chico. Their attention to the preparation detail, prior to installation, will surely help to keep our pool liner in good shape for years to come.

We’ve always enjoyed working with Mary Lou and Amanda and it’s obvious that other members of your staff are truly knowledgeable professionals and a pleasure to deal with.

Please thank them for a job well done.


Laurie and Jay

Will definitely refer our friends & neighbors...

Jane, Sonja, Paul & Graham,
We love our new pool – especially the salt water. Although summer was short we spent many wonderful hours poolside with kids & friends.

We were also happy with the way you resolved some of our “minor” setbacks. Will definitely refer our friends & neighbors.



...we were extremely pleased with how the whole process was carried out...

Paul, Jane,
Now that our pool has been closed and the “project” has been completed, we’d like to thank you for your work and effort. As you know this was a new experience for us – being our first pool – and we were extremely pleased with how the whole process was carried out. It was clear, it was smooth, and most importantly it was as promised.

Kudos to you and your team for making it a pleasure for us. We certainly see what makes you a successful company.

We look forward to continuing to deal with you in the future.

Much appreciated,

Dulcie and Nigel

This is my third pool...

Dear Mr. Jameson:
We want to thank you for the extraordinary job you and your associates did on our back yard. To say we are happy with our relationship and please with the results would be the understatement of the year.

This is my third pool (so I am not inexperienced) and we received three other quotations in addition to yours. Yours was the clearest, most detailed and, including the plan, had the best (and most) ideas.

Incidentally, you may be interested to know, our neighbor paid $250 for a plan which looked very similar to the one you did for him, but was drawn freehand and didn’t look nearly as professional as your “free” one.

We were very impressed with all of your crew headed up very ably by Graham. They were in on the due date and completed the job so quickly our tow neighbours, who had just completed their pools with other companies, couldn’t believe how fast and efficient they were. In fact, the two on the other side of us decided to go with your company when they saw the results.

But a few comments about your associates. We used your gas contractor but decided to use our electrician whom we had used for years. My strong advice to your future customers is to stay with your contractors. They know what has to be done, are faster and more thorough – and – cost less money.

Now about George (who designed and built our magnificent waterfall) and Jerry Tauskela (Trillium Hill Contracting) who laid the cobblestone deck & designed and planted our beautiful garden. The two gentlemen are priceless and you should treasure them. They are thoroughly professional, extraordinarily talented and terrific people to deal with. My one and only suggestion for both of them would be to double their prices – they are worth it.

Paul, thanks again for the spectacular job and please pass on our thanks to all who worked on it – Graham, George, Jerry, Sonia and all the others.


Sandy & Grant

We would highly recommend you and your company to anyone...

Dear Paul,
Just wanted to drop you a note to let you know how pleased we were with the pool installation. It was a pleasure dealing with everyone in your crew and great to have the job completed when promised.

The pool is beautiful – we only with the warm weather would have held out a big longer!

We would highly recommend you and your company to anyone interested in putting in a new pool.

Thanks again,

Jackie and Wolfgang

I have never hesitated to recommend you...

Dear Paul,
This is to let you know how pleased we have been over the years with the very professional and courteous service we have received from all your staff. I would like to especially thank Amanda who frequently serviced our pool when we encountered problems. She, and all the technicians, were extremely knowledgeable, reliable and helpful. We have now sold our home but will always cherish our many fond memories of lots of fun hours in our “little pool”! I have never hesitated to recommend your company and will continue to do so. If I am ever in the market for a pool or hot tub again I will definitely call you first.

Thank you again to all of your staff!



Thank you so much for getting our pool working while we were on vacation!

Paul / Jameson Pools,
Thank you so much for getting our pool working while we were on vacation! It’s awesome.



Your solid reputation in the industry is well deserved...

Dear Paul,
We would like to thank you and your staff for a job well done, from start to finish! We greatly appreciated your valiant efforts in keeping to the tight time frame given to us by our builder. There were some stressful episodes with neighbours but you and your workers handled each situation with patience and class.

The pool itself is outstanding! We think the natural look we were trying to achieve was accomplished, thanks to the impressive waterfall, cantilever deck and stamped concrete. Your guidance in helping us make our selections was invaluable. We can’t wait to get our landscaping in place to complete the setting.

Your workers were all courteous, helpful and knowledgeable. Please pass on our thanks and appreciation to Jane, Graham, Clayton, Helen, the equipment hookup man whose name escapes me – but he was so nice), the jolly, singing delivery guy, and all the personnel who worked so hard on site. As well, your subcontractors, George, and John & Mabel are to be commended for their talents and artistic vision. And how could we forget the engaging and talented electrician, Peter and the accommodating gas guy, Tom. They were great recommendations!

Your solid reputation in the industry is well deserved. Thanks again for creating a little bit of paradise in our backyard.


Sandy & Dave